Knowledge Base

Here’s your guide to everything you need to know about ticketing — including whether or not your event even needs to be ticketed! 

1. Does my event need to be ticketed?
   
2. Condition of Entry
   
3. I'd like ticketing, what do I do?
   
4. How do I access my ticketing data?
   

Ticketing is no longer mandatory as part of the University of Melbourne CovidSafe Plan. However, we recommend you keep track of people who attend your event for contact tracing purposes, you can manage this process however you'd like — e.g. with a written sign-up sheet at the entrance to your event or by creating a digital one yourself (as long the platform doesn’t violate the UMSU Privacy Policy, i.e. no Google Forms). 

Even if you're not using a formal ticketing set-up for your event, you still need to communicate COVIDSafe Conditions of Entry to your attendees. The easiest way to do this is to include this information in your event's description on the web calendar or link to this page in your socials promo. Please check this page regularly for updates as these conditions are subject to change.  

If your event has alcohol service, you'll need to let your attendees know. Use this copy as a guide: 

"The Ida Bar is an 18+ only venue. UMSU is committed to promoting safe and responsible use and service of alcohol. Valid Photo ID required." 

If your event has limited capacity or resources, ticketing is still a useful tool to manage your attendees, even if it's no longer mandatory. Using Trybooking is also handy if your event has paid entry*, as it is a secure way to manage fund transfers. If you'd like us to build your ticketing for you, make sure to let us know via Help Desk. MSL(UMSU website) has ticketing too, we're working on it. Stay tuned.

 *Please note: if your event has paid ticketing, Trybooking charges a 2.5% processing fee per ticket transaction. You will need to account for this fee in your budget.